FAQ

Find the answers to some commonly asked questions about the UCONX system here.

Can I manage pricing and price changes?
Yes in UCONX you can manage multiple sets pricing and offers by state or region along with post-dating price changes.
Can you store BPIDs and VEFS?
Yes, UCONX has a bulk upload function to centrally store all energy fact sheets.
What customer data validation can you perform?
We can validate email, mobile, ABN/ACN, Identification and also perform credit checks at point of sale through your preferred data validation bureau.
How can my internal and external sales channels get sales into UCONX?
There’s three ways:
1.Via directly keying them into the UCONX UI.
2. Via our ‘Sign Up’ API endpoint.
3.Via our CSV bulk upload function.
Can I perform an address look up to determine if NBN (National Broadband Network) is available along with service class?
Yes we can perform a live service qualification on the customer’s address to determine NBN speeds available.
Can I bundle energy and internet products?
Yes energy and internet products can be configured to and sold together.
Can I upload my pricing via CSV rather than manual entry?
Yes we have a CSV upload function available so you can manage bulk uploads into the system.
Can you generate print ready welcome packs for new customers?
Yes, we can send print ready customisable branded welcome packs to the postal print house of your choice.
Do you have any APIs available?
Yes we can allow external CRMs or websites to query pricing, clear advice and fact sheet information via our API.
What products can I sell through UCONX
UCONX can be configured to sell electricity, gas and internet products.
How do you get sign up data from UCONX to a billing engine?
UCONX can generate a CSV CAF file in a format accepted by your billing engine. Also, if there is an API available then we can send the data in realtime.
How does UCONX enable Annual Estimates to be calculated?
UCONX caters for annual estimates for existing customers, integrating with customer databases and billing engines via API. For new customers, UCONX asks a series of questions to calculate an annual estimate which can then be compared against other offers to determine if the customer is on the retailer’s best offer.  
What data exports do you have?
UCONX generates pricing and plan data in the accepted formats for Energy Made Easy and VIC Energy compare. We can also work with you to generate pricing in the format accepted by your billing engine which means you can treat UCONX as your source of truth for all pricing and offers.
Can the welcome pack be sent to the customer in real time?
Yes UCONX enables you to send your welcome pack to your new customer in real time via email.  
Can I bundle energy and internet products?
Yes energy and internet products can be configured to and sold together.
Can I perform type I and II NMI Discovery through UCONX?
Yes UCONX enables you to send your welcome pack to your new customer in real time via email.  
Can Best Offers be calculated by UCONX?
Yes, UCONX’s built in calculator can be used to cater to Best Offer on Bill requirements. UCONX integrates with the Billing Engine to provide this data on the customer’s bill. UCONX also caters to the DMO and VDO requirements where each offer can be compared against the default offer annual amount by state.
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