UCONX is a cloud-based price management solution designed specifically for the Australian energy market. Energy retailers trust UCONX to support and enhance the customer on-boarding process. UCONX acts as a central repository for product and pricing management requirements and provides extensive performance reporting.
Webtools understands the importance for energy retailers to remain compliant but also appreciates the increasing complexities of operating in today's volatile market. We believe customer on-boarding should be a seamless and positive experience for your customers and this starts with ensuring that your sales agents have a straightforward, user friendly platform to work with.
Store and manage historic, current and future pricing. Easily upload pricing via an Excel spreadsheet. Manage sign up offers and incentives available to different agents. Generate reports to analyse pricing and sales conversions by channel, date and distributor. Full integration with billing systems.
Using the Performance Dashboard and online reporting tools, Sales Managers can easily track sales volumes, conversion rates and commissions for each sales channel. Sales agents can provide fast and accurate quotes to customers, adding confidence with full Industry Database integration.
UCONX enables retailers of all sizes to remain compliant across all areas of the business. Having a central point for product and pricing, quoting and onboarding communication allows retailers to feel confident they are communicating consistent and compliant information at all times.
UCONX integrates with MSATS, MIRN Database and NBN Lookup, ensuring that all quotes are accurate and site specific.
Produce price-only and comparative quotes for Electricity, Gas and/or Broadband for all customer sites within minutes. UCONX validates sites and displays offers available.
Produce branded PDF quotes to send to your customers direct from UCONX. Options include a click through link for quote acceptance and initiation of the switching process.
Track performance on quoting volumes and conversion rates at an individual agent, team or organisation level. The reporting tools enable analysis of pricing and sales conversions by channel, date and distributor.
Easily keep track of leads from agent and website channels and schedule agent follow-up for prospective lead conversion.
UCONX integrates with Credit Agency systems, billing systems and existing CRM’s allowing for seamless advancement through the sign up process. UCONX can also be used to power self-quoting via your retail websites.
By implementing UCONX we have successfully reduced the time spent by our agents in finding pricing for customers. Our agents are reinvesting these time savings on value-add activities, taking more time to understand customer needs and making smarter plan recommendations. Our customer feedback and sales conversion rates are reflective of this.
UCONX is invaluable in creating bulk quotes for larger quantity customers significantly faster than we could possibly do in other systems. Using UCONX we were able to process 3,000 sites in batches of 75 at a time of approximately 22 hours, and as such has enabled us to create pricing by NMI for the Customer. UCONX is easy to use and looks professional, both for the user and the customer who can receive their quote emailed directly from UCONX.
What I can say about UCONX is that it saves a lot of time! I’ve gone from sending through monstrous spreadsheets that in some cases took hours to create, to something that looks sleek and high quality in minutes and with everything the client will need. UCONX has a big impact in our daily working lives. No more sinking feeling when a customer wants a quote for multiple sites!
Webtools has been developing custom and off-the-shelf software within the Utilities sector since 2007. Our capabilities include mobile apps, billing platforms, CRM’s and price management solutions. Webtools’ business leaders have extensive experience within the NZ and Australian Energy sectors and bring the professional expertise required to help Utilities Retailers achieve greater profitability and efficiency.